Furthermore, SMBs also may find it difficult to navigate the complex world of offshore outsourcing. Finding the right vendor at the right price and quality levels in a foreign country with strong cultural differences can be expensive, filled with hurdles and pitfalls, and the outcome may not meet their expectations. Our principals and consultants have lived and worked in Europe, India as well as in USA; we understand how to make the right connections on both sides of the equation. We make it easier for our clients to outsource their less critical and non-core processes to offshore locations, so they can concentrate on their core business.

Equator Partners provide these services through exclusive partnerships with carefully selected companies in India, Eastern Europe and other low cost, high quality regions. Most of the companies we represent are ISO 9001:2000 and / or SEI CMM certified. These companies have extensive experience in software & applications design, development, testing and deployment as well as call centers, help desks, technical support centers, and staff augmentations for a variety of services. We are able to offer these services as substantial cost savings to our customers. We make outsourcing easier, quicker to implement, cost effective and successful.

Before we partner with an offshore firm, we thoroughly investigate their background, history, customer's references, quality ratings, skills & capabilities, infrastructure, and financial stability. We focus on finding companies with best practices, proven quality processes, highest business integrity, and right skills at the right price.

At Equator Partners, our goal is to deliver extraordinary results at unmatched cost savings to our customers by helping them identify and outsource less critical operations, processes and services to India. We take total responsibility for the outsourced services by being your single point of contact to your services. You will have a contract with a US-based company with defined service level agreements (SLAs), not with an offshore company in a different country, where resolution and enforcement of terms can be rather difficult. We are one of the very few outsourcing companies who offer you a US-based project manager to interface with for all contractual and management related items. We do it all for you, so you don't have to. Your time and energies are better utilized where they count the most - growing your business and working with your customers. Let us do the worrying about your less critical operations and services and offer you savings as well.

 What we bring to the table for US/EU clients:

Having lived and done business in Europe, Asia and USA, our principals and consultants have extensive experience in corporate America as well as comprehensive understanding of how business is conducted in other countries. Additionally, we have extensive ties with reputable companies in India where by we can leverage their cost advantage and pass on substantial savings to our western clients interested in outsourcing their non-core business functions.

Service Offerings:

Equator Partners provides BPO, CRM, Call-Center and related services through a network of carefully selected partners in India and Eastern Europe. These companies are known for their quality offerings in a variety of segments, including Finance, Healthcare, Insurance, Travel and Human Resources. We have the capability to seamlessly integrate services offered by our partners with client business processes while maintaining stringent quality standards.

Call center – Customer and Technical support, CRM, Sales/lead generation
Data Collection
Data Verification
Data Cleansing
Telephonic Survey
Market Research
Digital Conversion
Image Processing
Claims Processing
Employee Referrals
Medical Coding and Billing
HIPAA Compliance procedures
CPA Related Data Processing
Staff Augmentation services to support your temporary technical needs with qualified IT experts

For each of the above services, we negotiate the best possible price from our network of offshore partners that suits your specific needs. Our profit is already included in the price we quote you. The advantage to you, as our clients is that you have a contract with a US based company and interface with a US-based project manager, instead of a contract with a foreign company and dealing with some one overseas with different set of business and cultural norms. 

 Build, Operate and Transfer (BTO) Capabilities

Clients who have attained a level of maturity in offshore outsourcing or those who feel they can achieve more cost savings by having direct control of the resources and work performed overseas, often want to set up their own operations in an offshore location such as India. However, they also realize that the process of setting up an overseas unit can be rather tricky and costly. For those clients, we offer Advisory Services to assist them Build, Operate and Transfer their own captive call center operations, technical support centers, help desks, and Offshore Development Centers (ODC) in India.

We offer this service in two ways:

(1)  Advisory Services

For clients who are new to the offshore outsourcing landscape, we offer an advisory service, where one of our seasoned professional consultants or principals will spend time with your team to understand your needs and rationale for captive offshore operations.  We will help you understand pros and cons of owning and operating a dedicated, client owned center in an offshore location. 
At the end of this advisory consulting engagement, you will have:

 A fully documented assessment of your needs

 Benefits and disadvantages of an offshore center that is specific to your situation & environment

 Cost/ benefit analysis of staying in-house versus offshore outsourcing

 Thorough understanding of financial impact, technology and logistics issues involved, should you decide to set up your own center overseas.

For the above services, we charge a pre-negotiated fixed price that is based on your specific needs. At the end of the engagement we will leave you with a complete set of documentation with clearly defined set of deliverables.

After the advisory engagement, we will be happy to assist you in setting up your own offshore center, if you chose to do so.

(2)  End-to-End BTO Engagement Services

For seasoned clients who have been successful in outsourcing their processes and operations offshore for some time and feel that they would benefit from setting up their own offshore center, we offer full BTO engagement services. We offer the flexibility to engage with you in steps where you need assistance or take on the entire responsibility for setting up the BTO for you. Under the full engagement model, a highly qualified Equator Partners project manager will:

 Manage the entire project for you overseas

 Act as a single point of contact during the BTO phase overseas. You will deal with a US based project manager, who will establish and interface with all required linkages overseas.

 Engage with you on all related work items including site selection, lease / purchase negotiations, government approvals, compliance & documentation, skills plan, infrastructure setup, as well as assistance to your HR staff recruit the right set of skills.

For End-to-End BTO services, we can engage on a fixed price based on your specific needs or work on an hourly basis.